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Yes, all stores are now open. Yes, please choose our Click and Collect option to pick up from your local store. If you do not wish to enter a store, you can choose our Contactless Click and Collect option. Yes, you can have an order that you placed online delivered. However, as we are currently experiencing high demand for online orders, we kindly ask that you bear with us as we work to fulfil your order.
Face coverings are now mandatory in shops, shopping centres and other indoor settings. Please ensure that you are wearing a face covering before you enter any of our stores. Our delivery teams are following the advice of the HSE and they are taking extra precautions when it comes to delivery.
Our drivers may perform a kerbside delivery if requested or deemed necessary. They will also adhere to the following procedures and guidelines:. Covering of mouth and nose with tissue or elbow if coughing or sneezing. Disposing of tissue immediately into bin and rewashing of hands.
Adhering to social distancing guidelines at all times. We kindly ask that you stay at least 2m from delivery personnel while they carry out their duties.
A large proportion of our deliveries are carried out by DPD. They are also taking extra precautions, such as contactless delivery and an enhanced hygiene protocol at this time.
You can read more about DPD here. As we are currently experiencing a high demand for orders, estimated delivery of in-stock items will take approx 5 - 7 business days. Yes, you will be able to cancel your online order and request a refund. Please note: if your order is in transit with a courier or delivery company, you will need to wait until you receive your item s and then bring it to your local store to process a refund.
Please contact onlineorders ie. If you believe your item is damaged or not working as it should be — please visit www. Please visit www. If you have purchased something from our online store that needs to be returned, please retain your item, unused and in the original packaging with the receipt and return it to your local Harvey Norman store. We will honour any late returns within 14 days from the point at which the stores reopen. Alternatively, please contact onlineorders ie.
You can find full details of our in-store and online returns policy here. For large furniture and bedding items purchased, please see our returns policy here. If you have purchased something in our store that needs to be returned, please retain your item s , unused and in the original packaging with the receipt until the store reopens. Yes, our Customer Service and Online Support teams are available to help you.
Alternatively, please email our Customer Assist team: customer. Yes, our PhotoCentres are open in-store or you can print your photos online here. Yes, we are now offering installation of home appliances. In order to maintain the required social distancing, we ask that you leave the walkway from the entrance of your home to the room where the appliance is being installed clear and accessible with all internal doors open.
The install team will call you when they are outside so you can open the front door. Any people in the home should remain in a different room to our team members at all times. Our team members will wear all the necessary PPE as outlined by the HSE throughout the installation and will attempt to wipe down all surfaces near the installation after they have finished.
Our team members will also take away any old appliances for recycling if required; these will be taken outside and sprayed with a sanitiser before loading onto our van. In order to improve social distancing measures, we ask that you place the appliance outside. If you are unable to get the appliance outside, we ask that you leave the walkway from the entrance of your home to the room where the appliance is located clear and accessible with all internal doors open. The delivery team will call you when they are outside so you can open the front door.
Our delivery teams have all the necessary PPE as outlined by the HSE; they will take the appliance outside and spray it with a sanitiser before loading it on our van.
Small appliances are delivered to you by DPD, but we can still arrange to have your old appliance recycled free of charge. Simply bring it back to any Harvey Norman store and we will ensure that it is disposed of in an environmentally friendly manner. We are happy to remove your electrical appliances free of charge. We can also remove sofas and mattresses for a small additional cost.
Please note: collection of old items must be mentioned and paid for when arranging delivery. All prices are inclusive of VAT. Freight will be an additional charge.
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